AAA Internships

CASE MANAGEMENT

One program of the AAA is the intensive case management program. The case management program provides interdisciplinary care coordination for people 60 and older. The program is devoted to providing telephone and in-home services.  Case Managers perform interviews, assessment, and intake of clients to determine needs; develop, explain, and provide follow-up on action plans; coordinate the exchange of information and provision of client services with other agencies; conduct on-site client visits; determine appropriate resources and make referrals to both internal and external programs; document program information; determine the need for crisis intervention, and provide training and community education for groups and individuals.
 
A case management intern performs many functions in coordination with full-time case management staff. In return, interns experience the satisfaction of connecting people with services and resources that will allow them to live independently in the community of their choosing. Additionally, interns learn the resources, government benefits, and systems across Denver’s eight-county area. And, finally, case management interns will gain experience using a person-centered approach and communication style while interacting with the people who need to feel heard.
 
Functions/Tasks

• Under the case management team’s supervision and support, provide care management utilizing the Denver region’s community-based resources and in-house AAA programs to consumers, their families, and service providers. 
• Provide face-to-face information, consultation, and referral to clients regarding the resources and services available to older persons and their families.
• Working with individual consumers to identify gaps in services, report findings, and advocate for identified needs.
• Providing consultation and care coordination for older adults in-person (during a “home visit”) and over the phone; this may include the following:

1. coordinating with the referral source,
2. conducting individual needs assessments,
3. working with older adults and their families to identify options to address problems,
4. completing care plan detailing service needs,
5. contacting selected agencies to set up service,
6. following up with clients to ensure needs are met.
7. enrolling new clients onto the case management waitlist
8. checking in with individuals while they are on the case management waitlist.

• Utilize interpretation/translation services.

• Basic understanding of issues and concerns facing older adults, their families, and caregivers.
• Understanding of HIPAA privacy rules
• Ability to

• The schedule can be flexible within business hours, M-F 8 AM to 6 PM 

• Under the Community Resources team’s supervision and support provide information and assistance on community-based resources in the Denver region, enroll beneficiaries in the ADRC transportation voucher program, and provide education about other in-house ADRC programs to consumers, their families, and service providers.
• Enter data from consumer interactions in the ADRC documentation systems.
• Assist with verifying and identifying community resources
• Participate in AAA, ADRC, and DRCOG staff meetings as needed.
• Assist with providing general administrative support for the Community Resources division as required.
• Periodically assist with coordinating trips requests for the Ride Alliance program by responding to calls and emails and submitting them to an online trip exchange using DRCOG’s Routematch transportation management system.

• Basic knowledge of issues and concerns facing older adults, their families, and persons 18 and older with disabilities.
• Ability to

• Schedule can be flexible within business hours, M-F 8 AM to 6 PM