Position Summary: The Associate International Case Coordinator is responsible for supporting the daily operations of the International Patient Center. Working in conjunction with the ICC Team, the ICC Associate will be accountable for delivering on case coordination functions in assigned areas of responsibility which include receiving and processing a variety of requests for information, referrals, forms, as well as triaging orders, notices, and other related information.
Key Responsibilities: - Process referrals for continuing care services including but not limited to, durable medical equipment, patient transfer or requests for extended care facility beds to the appropriate agency.
- Supports the coordination of the patient intake process including, but not limited to, reviewing, screening, verifying, and recording information regarding the patient from admission to completion of care in accordance with institutional policies and procedures.
- Coordinates the case management activities within the assigned unit/team.
- Functions as liaison with patients, internal teams, and external departments in ensuring appropriate referrals are in place for continuing care.
- Communicates with patients and/or family members as necessary to assist with requests for information, forms and other related data.
Minimum Qualifications Education: - High School Diploma/GED is required
- A bachelor's degree is preferred
Experience:- Minimum one year of experience working in health care, customer or language services, hospitality
- Second language strongly preferred. International life experience and experience serving an international clientele in a work environment.
- Spanish, Cantonese/Mandarin or Arabic speakers strongly preferred.
- This is a Hybrid opportunity with 2-3 days onsite.
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