Internet Sales Manager

Jim Coleman Infiniti and Nissan is hiring in Bethesda!

Jim Coleman Automotive is a 3rd generation family-owned dealership founded in 1968 by Mr. William Coleman. The Coleman family has been selling and servicing cars in the DMV since the 1950s. Mr. Coleman had a vision of establishing a dealership with a superior level of customer service standards. He believed that Bethesda residents and Washingtonians alike possessed higher expectations of retailers. He was ahead of his time, striving to deliver a unique, customer-focused car buying experience. He passed along this legacy of customer care to his son Jim who led the company's expansion and diversified its brand offerings in the 1980s and 90s with an expanded portfolio including Toyota, Infiniti, Honda, Jaguar, and Land Rover dealerships. Jim Coleman Automotive now has 9 franchises throughout Maryland and can be found in Bethesda, Silver Spring, Clarksville, and Ellicott City. The company is now led by brothers Patrick and Brendan Coleman who strive each day to optimize the business and to continue to broaden the reach of the Jim Coleman brand.

Jim Coleman Infiniti and Nissan is seeking an experienced Internet Sales Manager who is energetic, positive, and possesses great people skills to join our team. This role is hands-on, and involves working leads, making phone calls, setting appointments, managing CSI for both Infiniti and Nissan, and training sales staff among other things. Candidates should also have a verifiable track record of profitability, market share performance, and above average CSI in order to be considered for the position.

Responsibilities

• Ensure high Customer Satisfaction scores and analyze these metrics to isolate areas for improvement
• Lead all showroom activities and maintain an experienced level of product knowledge
• Conduct daily and weekly sales training meetings for Sales and Product Specialists
• Achieve forecasted goals and objectives for dealership sales, gross, and key expenses on a monthly and annual basis
• Guarantee delivery includes an introduction to the service department and scheduling of the first service appointment
• Coach sales team on proper closing techniques through training and active participation, and lead profitability of your teams
• Mentor new and experienced sales reps on standard methodologies for improving performance
• Ensure proper follow up of all prospective buyers by developing, implementing, and monitoring a CRM system
• Establish delivery procedures and monitor performance and execution
• Ensuring that e-leads are handled timely, answering questions, providing information and ideally setting an appointment for a visit to the store
• Manage the follow-up with e-leads to assist them as needed through their research phase until ready for a vehicle purchase
• Ensure Customers are transitioned effectively from phone and internet contact to their in-store experience

Requirements

• Excellent phone and computer skills
• Excellent verbal/written communication skills
• Possess successful history of building and training a sales team, strong CSI scores and above average gross and net departmental profits
• Authorized to work in the USA
• Must have a valid driver's license

Our Internet Sales Managers have a few options for career growth and development after success in this role. Opportunities may include:

Sales Manager

Financial Services Manager

Benefits:

• Health insurance (medical, dental and vision)
• 401(k)
• Paid vacation
• SSL (sick leave)
• Paid holidays

Applicants have rights under Federal Employment Laws

• Family & Medical Leave Act (FMLA): https://www.dol.gov/agencies/whd/posters/fmla
• Equal Employment Opportunity (EEO): https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster

• Employee Polygraph Protection Act (EPPA):https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf