IT Service Desk Intern

The Role 

If you are looking for a career with a fast-paced growth company, have a passion for cultivating a love of reading and learning, and an eagerness to be part of an innovative company focused on improving education experiences for children and the educators who serve them, think about Capstone! We are seeking an IT Service Desk Intern to join our team.   

The IT Service Desk Intern will use their growing understanding of computer, network, and server operations to assist Capstone’s Service Desk department. This role will gain a variety of experience in a corporate environment where this person can be fully engaged in communication, planning, and projects related to IT and technical issues.   

While most of our company functions on a hybrid work model, this intern would primarily plan to office out of in Edina, MN. Hybrid remote work may be considered.   

Why You’ll Want To Join Capstone 

Have you ever read something that increased your understanding of the world around you? An article, a book, a research paper, a piece of local legislation, even a poem or short story? 

Capstone is a mission-driven community of passionate, creative people like you who believe in the power of literacy. Our mission is to make reading fun for kids, so that they never experience literacy as the barrier that prevents them from understanding and engaging with the world around them.   

For over 30 years, Capstone has led the way in K–5 educational publishing, creating award-winning books and digital learning experiences (PebbleGo). The information landscape has changed dramatically since we first started out in 1991, and competition for kids’ attention is at an all-time high. This changing landscape inspires our continued growth and innovation – today’s kids need trusted sources of content more than ever, but their standards for what’s considered engaging have never been higher! At Capstone, we’re excited by that challenge – are you? 

YOUR RESPONSIBILITIES 

Service Desk Support 

• Provide tier 1 Service Desk Support by responding to phone calls, email, and tickets. 
• Create, assign, and update tickets in Service Desk ticketing system. 
• Troubleshoot and resolve technical issue for users working onsite and remote. 
• Update and install software and operating system patches on end user computers (Mac and Windows). 
• Configure and deploy hardware to end users. 
• Assist in purchasing process of IT equipment. 
• Inventory assets and prepare deprecated systems for recycle. 
• Assist in creating and sending business notifications for IT maintenance, new service offerings, and incidents. 
• Assist with implementing security initiatives to workstations. 

Education, Experience, and Skills desired:  

• Junior or Senior in college working toward a degree in business, computer science, information science, or a related field. 
• Understanding of computer, network, and server operations. 
• Knowledge and experience in the Microsoft 365 platform. 
• Public cloud experience (AWS, Azure) a plus. 
• Great customer service and communication skills. 
• This position requires someone who is self-motivated, a quick learner, and an excellent problem-solver. 

Travel Requirements 

This position requires some travel between offices– around 5%. 

Inclusion & Belonging 

Capstone embraces equal opportunity and belonging for all employees and applicants. All candidate information will be kept private according to EEO guidelines. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to hrservices@capstonepub.com.  

The pay range for this role takes into account the wide range of factors that are considered surrounding compensation including but not limited to: skill sets, experience and training, work location, and other business and organizational needs. At Capstone, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the base range for this position is $17.00- $20.00/ hourly.  

Pre-Employment Background Check Required 

Employment Authorization:  

At this time Capstone unfortunately cannot sponsor or take over sponsorship of an employment visa. To be considered for one of our roles, applicants must be authorized to work in the United States.