Customer Interaction Center (CIC) Support Associate Diploma Student / Intern

Requisition ID: 238078
Work Area: Customer Service and Support
Expected Travel: 0%
Career Status: Student
Employment Type: Intern

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

PURPOSE AND OBJECTIVES

SAP Active Global Support makes sure that the core business processes of our customers run efficiently. We support more than 28,000 customers with about 100,000 installations worldwide. SAP Active Global Support helps our customers to reduce the total cost of ownership and maximize the return on investment of their SAP solutions.

As a Support Consultant, you will enable customers to implement and operate their SAP solutions efficiently by providing state-of-the-art support services. This includes the root-cause analysis of product and configuration issues and their resolution with the help of advanced tools, knowledge bases and remote connections to customer systems. In addition, you will be delivering packaged expert services to check and optimize system configuration & performance. You will collaborate closely with partners, as well as with various other SAP departments, like Consulting and Sales. You will be backed up by about 10,000 SAP developers worldwide that take care of creating patches and will work together with you in virtual teams to maximize SAP's value for the customer.

EXPECTATIONS AND TASKS

• CIC provides a central point of contact to assist customers with business process and functional queries relating to the SAP Support Portal including Navigation, Software Download and License Keys;
• CIC helps customers to prioritize their incidents by evaluating the impact of the issue on their business and taking appropriate action;
• CIC is the entry channel for Remote Service requests, handling the administration, pre-checks and booking of services where appropriate.
• Every CIC support engineer will therefore receive relevant trainings to make himself ready for empowering customers to get the most from SAP support through proactive education, providing tailored info sessions and demos relating to the SAP Support Infrastructure, Incident Processing and Remote Service, etc.
• You will work in a multinational team in close cooperation with experts from all over the world with a focus on supporting customers from global.
• Next to knowledge and communication skills, proficiency in English and Korean language is key.

EDUCATION AND QUALIFICATIONS/SKILLS AND COMPETENCIES

• Fluent in English, Japanese and Korean is a plus
• Bachelor Degree or above. Computer science, engineering and relevant major is preferred.
• Excellent soft skills
• Open and professional communication style
• Strong team player who learns and adapts quickly
• Enjoy and derive satisfaction from direct interfacing with customers
• Self-motivated and goal achiever without close supervision.

Travel: Ability and willingness to travel within China and overseas when needed

Work schedule: minimum 4 days a week for at least 6 months

Work location: 大连市沙河口区五一路269号 软件园16号楼4F

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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