Intern (Information Technology)

Title: Intern (Information Technology)

Location: Lockport, LA

Position Overview: We are looking for a motivated, detail-oriented IT intern to join our team. This role offers a valuable opportunity to work alongside experienced IT professionals and gain practical experience across a wide range of areas, including software analysis and development, system implementation, vendor management, network administration, business relationship management, and cybersecurity.

Key Responsibilities:

Technical Support & Help Desk

· ; ; ; ; ; ; Support the team with basic installation, setup, and troubleshooting of computers, software, and network equipment under guidance.

· ; ; ; ; ; ; Assist users with common technical issues through email, phone, or in person, with help from more experienced team members when needed.

· ; ; ; ; ; ; Help create and manage user accounts and permissions following step-by-step instructions.

· ; ; ; ; ; ; Perform routine checks to help monitor and maintain computer systems and network performance.

Cybersecurity

· ; ; ; ; ; ; Learn and assist with cybersecurity basics, such as updating antivirus software and following security procedures.

· ; ; ; ; ; ; Follow IT policies and learn best practices through training and on-the-job experience.

Software Development & Application Support

· ; ; ; ; ; ; Provide support on software projects by learning to write, test, and fix simple code with supervision.

Data Management & Backup

· ; ; ; ; ; ; Help with data tasks like entering information, running backups, and learning how recovery processes work.

IT Asset Management

· ; ; ; ; ; ; Assist in organizing IT equipment and coordinating with vendors as part of asset tracking and inventory.

Documentation & Knowledge Management

· ; ; ; ; ; ; Help update and organize technical documents, user guides, and process notes for future reference.

Research & IT Improvement

· ; ; ; ; ; ; Research simple technology solutions and share findings with the team to support IT improvements.

Training & Professional Development

· ; ; ; ; ; ; Observe and learn from experienced IT staff to gain a deeper understanding of systems and workflows.

· ; ; ; ; ; ; Participate in training sessions to build technical knowledge and grow in the role.

General Administrative & Team Support

· ; ; ; ; ; ; Take on other tasks as assigned by your manager to support the team.

· ; ; ; ; ; ; Be available to work overtime if necessary and maintain regular, on-time attendance.

Qualifications:

• High school diploma or GED required.
• Must be currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related field.

Skills & Abilities:

• Basic understanding of IT concepts, such as programming languages, database management, and cybersecurity
• Basic typing skills and proficiency in Microsoft Office applications.
• Strong problem-solving skills
• Good communication and interpersonal skills
• Ability to interact professionally with company personnel
• Adaptable to new technologies and new situations
• Detail-oriented and able to prioritize and manage your workload effectively
• Ability to work independently and as part of a team
• Strong desire to learn and improve your skills
• Must be at least 18 years of age

Benefits:

1. Real-World Experience

o ; ; Apply what you’ve learned in school to real-world problems.

o ; ; Learn how IT concepts (like networking, cybersecurity, databases, or programming) are used in a practical setting.

2. Skill Development

o ; ; Develop technical skills: coding, system analysis, troubleshooting, etc.

o ; ; Improve soft skills: communication, teamwork, time management, and problem-solving.

3. Networking Opportunities

o ; ; Build professional relationships with people in the IT industry.

o ; ; Get advice, mentorship, and possible job referrals.

4. Resume Booster

o ; ; Internship experience is valuable on your CV.

o ; ; Shows future employers that you have hands-on experience and initiative.

5. Better Job Prospects

o ; ; Internships often lead to full-time job offers.

o ; ; Companies prefer hiring people they already know and trust.

6. Exposure to Different Roles

o ; ; Understand various IT roles: support, development, cybersecurity, systems admin, etc.

o ; ; Helps you discover what area of IT you enjoy most.

7. Confidence Building

o ; ; Gain confidence by working in a professional setting.

o ; ; Learn to handle workplace challenges and responsibilities.

8. Learn Workplace Tools & Technologies

o ; ; Get exposure to industry-standard tools like cloud platforms (AWS, Azure), or specific software used by the company.

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Bollinger is an equal opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals, and without regard to sexual orientation and gender identity.