IT Intern

Job Description

Title: IT Intern

Reports to: IT Manager

Summary: The IT Intern will assist the IT department in providing day-to-day technical support for software, hardware, and IT systems. This role involves helping maintain high system availability, supporting end users, and contributing to ongoing IT projects. The ideal candidate is a motivated problem-solver with strong communication skills and a desire to grow in the field of information technology.

Duties/Responsibilities include but are not limited to:

• Respond to and resolve IT Tech requests in a timely manner
• Install, maintain, and support computer hardware and software on various platforms (laptops, desktops, printers, etc.)
• Assist with onboarding new users, including account creation and workstation setup
• Help resolve password and user account issues
• Setup/maintain peripheral devices needed by users (copiers, printers, scanners, etc.)
• Learn the door access control system to add new users and maintain existing users
• Provide on-going training and support to users

Training/Education/Experience:

• Currently enrolled in a 2 or 4-year post-secondary IT program, a 1-year technical certificate program, or equivalent experience; CompTIA A+ certification preferred
• Experience with Microsoft Office, Windows OS, and Windows Server environments
• Familiarity with PC hardware, peripheral devices, and network printers
• Expertise in barcode technology, including types, applications, integration, and troubleshooting for efficient inventory management and data tracking
• Basic understanding of IT concepts such as Wi-Fi, ethernet, routers, security protocols, VoIP, and mobile devices

Competencies/Talents/Personal Attributes:

• Self-motivated and eager to learn
• Strong troubleshooting and problem-solving skills
• Excellent customer service skills
• Detail-oriented with strong organizational abilities
• Ability to work through roadblocks in order to achieve one's own objective when relying on others for information
• Effective communicator (verbal and written)
• Comfortable collaborating across departments and working independently
• Ability to adapt and think critically when faced with new challenges
• Ready to be a team player

Accountabilities:

• Ability to take on tasks as directed by the IT Team
• Resolve User Tech requests timely (as a team)
  • Severe: Resolved within 4 hours
  • High: Resolved within 1 business day
  • Medium/Low: Resolved within 2 business days

Evidence of Success:

• High user satisfaction and feedback
• Timely completion of projects and support tickets
• Demonstrated reliability and accountability within the team