IT Intern

Job Overview:

We are seeking an enthusiastic and motivated Information Technology Intern to join our IT team. As an IT Intern, you will play a key role in supporting our internal staff by troubleshooting and resolving technical issues, ensuring efficient IT operations, and gaining hands-on experience in IT support services. This is a great opportunity for someone looking to build foundational skills in IT support, customer service, and technology solutions.

Key Responsibilities:

• Provide front-line technical assistance for staff experiencing IT issues (hardware, software, networking, etc.).
• Diagnose and resolve technical problems related to computers, software, printers, network connectivity, and other IT equipment.
• Install and configure software applications and assist with system updates and patches on company devices.
• Assist with onboarding new employees by providing IT setup support and conducting basic user training on company systems and applications.
• Help with setup, installation, and maintenance of IT hardware, including computers, printers, and peripherals.
• Maintain and update documentation on common IT issues, troubleshooting steps, inventory, and solutions to improve efficiency within the department.
• Assist in escalating complex technical issues to senior IT staff or vendors for further resolution.

Requirements:

• Basic knowledge of hardware, software, and operating systems (Windows, MacOS, etc.).
• Strong communication and customer service skills, with the ability to explain technical issues to non-technical users.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Detail-oriented with a problem-solving mindset.
• Basic understanding of networking concepts (e.g., TCP/IP, DNS, Wi-Fi) is a plus.
• Strong team player with the ability to work independently when needed.

Preferred Skills (Optional):

• Familiarity with Active Directory, Office 365, or other common IT management tools.
• Experience with remote troubleshooting tools.
• Basic knowledge of IT security practices.

What We Offer:

• Hands-on experience in IT support
• Mentorship and training from experienced IT professionals.
• Exposure to a wide range of technologies and IT systems.
• Opportunity to work in a collaborative and dynamic team environment.

Compensation:

This role pays $15.50 per hour.

Hockey Western New York, LLC is an equal opportunity employer. 

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.