Relationship Manager - International

Banesco USA is seeking a Relationship Manager - International for our International Department.

Primary Job Duties

• Responsible for developing and growing in deposits the assigned portfolio of new business while expanding current client base’s portfolio.   
• Responsible for the assigned team to meet the established semi-annual/annual goals. 
• Conducts periodic team meetings to measure the productivity of the team; coaches and mentors representative in increasing sales and cross-selling bank’s products and service.   
• Required to travel other countries to meet with prospective and existing customers in order to expand the relationship.
• Responsible to actively cross-sell all bank products and services to maximize and expand relationships. 
• Maintains a relationship with prospective and existing customers ensuring obtain the required information for BSA purposes, for example, nature of business, source of funds, and other relevant information to be disclosed in the KYC and Call Report.
• Oversees the processing NSF and overdraft processing; holds and stop payments; documentation and procedures required for accounts involving the death of account holder(s); incoming and outgoing wires requests; etc.
• Responds to inquiries from both internal and external customers in reference to customers’ accounts and/or transactions ensuring completeness of inquiries. 
• Responsible for visiting customers who are classified as high risk accounts in accordance to the BSA guidelines and visitation policies.
• Responsible for completing thoroughly all requests from BSA, answering KYC, ECS and RFI’s on a timely basis. 
• Responsible for resolving complex issues and/or transactions for customers. 
• Responsible for completing annual training program assigned. 
• Performs other functions and/or duties as assigned. 

Job Requirements 

• Education: Bachelor’s degree in Business Administration preferred or equivalent experience.
• Experience: Five (5) years of experience in the International Business role and/or Sales role.
• Valid passport.
• Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.)
• Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.
• Strong verbal and written communication skills, ability to communicate at all levels of the organization.
• Strong attention to detail and accuracy.
• Ability to multi-task, with strong organization, time-management and prioritizing skills. 
• Strong customer service skills, ensuring satisfaction of both internal and external customers. 
• Advance knowledge of selling and cross-selling techniques to provide customers with the bank’s products and services. 
• Advance knowledge of related State and Federal banking compliance regulations and operational policies. 
• Strong problem solving and analytical skills make determination to providing customers with solutions.  
• Strong presentation skills to various levels of the organization.
• Advance knowledge in bank’s operating activities, terminology and products and services.
• Ability to work in a team environment ensuring performance goals are met.

Benefits 

• Competitive salary and variable compensation.
• PTO
• Tuition reimbursement.
• Paid parental leave.
• Medical, Dental, Vision
• 401k
• Life Insurance
• Supplemental Insurances
• Short-Term & Long-Term Disability Benefits

About Us 

Banesco USA is part of Banesco International, a worldwide group of financial institutions with presence in 14 countries. 

As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today’s world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world.

Our actions are rooted in our Values: Reliability, Responsibility, Quality and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark.

At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.