Retail Intern

When joining USF Federal Credit Union, you can expect to work for a company that: 

• Strives to be the most influential partner in our Members’ financial journey.
• Has been recognized with awards such as the Sterling Governor’s Award for Excellence and League of Southern Credit Unions & Affiliates Credit Union of the Year.
• Has a culture of engagement, growth, process improvement and community volunteerism. 
• Received the Top Places to Work award for 2024 in Financial Industries.

What’s in it for you:

• In-depth New Employee Orientation showcasing Credit Union Values and Vision
• A Think Big culture dedicated to performance excellence and continual growth

Position Summary

This unique opportunity offers you the chance to get paid as a part-time USF CU employee while you earn academic credit of internship.  We provide relevant industry experience that can help you transition smoothly from the classroom to the business world. You’ll have first-rate opportunities to explore a career in financial services while working at the Marshall Student Center branch.

• This is a 11–12-month position.
• The position requires a minimum of 20 hours per week during normal business hours including winter and summer breaks. Hours can be worked during our normal business schedule of Monday through Friday 9 to 5 with some Saturdays 9am to 1pm.
• In addition to ongoing learning opportunities, during your first month you will participate in job specific education that will provide training and required customer service skills.
• Build financial awareness of financial products and services. 

Job Responsibilities:

• Assist Members and potential Members with Credit Union products and services. 
• Receive and process Member financial transactions, including deposits, withdrawals and loan payments. 
• Provide money orders, cashier’s checks, cash advances.   
• Responsible for daily balance of cash drawer, cash dispensing machine and reconciling checks. 
• Resolve issues that are within your authority; refer issues that are beyond your authority to management.
• Attend and promote Credit Union products at on-campus events. 
• Process memberships applications.
• Perform other job-related duties. 

Application requirements:

• High School Diploma or G.E.D.
• Complete the online application and upload your resume.
• Cash handling experience preferred. 
• Complete a Phone Screen, Predictive Index Behavioral Assessment and Microsoft Teams Video Interview.

Reports to:

Assistant Branch Manager 

Work Environment:

This job operates in an office setting and routinely uses standard office equipment. 

Physical Requirements:

Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10lbs of force occasionally to life, carry, push, pull, or move objects.

Position Type/Expected Hours of Work:

Part-Time/24 hours per week 

Classification

Non-Exempt

Other Duties:

Please note this job description is not a comprehensive list of activities, duties or responsibilities that are required in this position. Duties, responsibilities and activities may change at any time with or without notice.

About Us:

For 65 years, USF FCU has experienced rapid growth and is dedicated to delivering financial solutions to improve our members’ lives. Our success is thrilling, but our core values of excellence, passion, innovation, community, and collaboration mean our relationships with our members and our employees will always be our top priority! We have grown to over 73,000 members and $1.1 billion in assets, robust online and mobile banking, 9 branch locations and thousands of shared branches and fee-free ATMs nationwide.

Our vision is to be the most influential partner in each member’s financial journey. 

Our mission is to deliver financial solutions to improve members’ lives.